Joann Fox is the NG9-1-1 Industry Manager at Esri Canada. She spearheads Esri Canada’s NG9-1-1 strategy in support of Canada's efforts to achieve complete geo-routing by 2027. Joann has 15 years of experience in strategic and operational GIS, business intelligence and analytics. Prior to joining Esri Canada, Joann led the Edmonton Police Service's Business Analytics, Intelligence and Reporting team through significant organizational change and systems modernization initiatives. Away from the office, Joann manages the hockey and football schedules of her two children and is their number one fan.