How to renew your Cityworks 23 license via Host Installer

March 9, 2026

Yalan Yang

If changes have been made to your licensing, it may be necessary to activate or reactivate your Cityworks license key. In this blog, we provide a step-by-step guide on how to renew your license. In Cityworks 23, an Administrator can login into the host site URL to update the license. To access the host site login page, add/host to your base site URL (ex. https://<server.domain.com/<sitename>/host) and follow the steps below.

Screenshot of the Cityworks Host Management login page showing fields for username and password, with “newuser@gmail.com” entered in the username field and a Login button below.

Cityworks Host Management login screen

Once logged in, click the Core App option in the top left of the screen.

Screenshot of a web application navigation bar with three options: Logs, Core App (highlighted) and Users, plus a user profile icon on the far right.

Navigation bar of the Cityworks Host Management interface showing active selection on “Core App"

Click “Configure App”.

Screenshot of the Cityworks Core App interface displaying version 1.6.4, a partially obscured UUID, and two buttons labeled “Browse App” and “Configure App,” with “Configure App” highlighted.

Cityworks Core App panel showing version details and the option to configure the application

From here, Click the edit icon next to Cityworks License.

Screenshot of the Cityworks Application Initial Setup interface listing five items—Encryption Key, Database, Cityworks License, Users and System Settings—each marked complete with a check icon and an edit button. The Cityworks License row is highlighted, and an “Open App” button appears at the bottom.

Cityworks Application Initial Setup screen showing all setup components completed, with emphasis on the Cityworks License section

Click “Online Activation”.

Screenshot of a Cityworks License information panel showing a partially obscured license key, activation and maintenance end dates, remaining maintenance days, and two action links labeled “Online Activation…” and “Upload…,” with “Online Activation…” highlighted.

Cityworks License screen displaying current license details and activation options

Enter the License Key and click “Activate”.

Online Activation dialog prompting the user to enter a required license key before proceeding

Click “Restart Application”.

IMPORTANT: Unless otherwise noted, the key code remains the same code used to originally activate the site; only your contract dates are updated on the license server. However, it's possible that a new key code is issued, so it is important to verify by reviewing the documentation sent to you by the licensing team.